Our aim is to respect your privacy and comply with the Data Protection Act 1998 and the forthcoming General Data Protection Regulation (GDPR). We will only use the information that we collect about you lawfully.
We collect information about you to process your website support order, keep you informed of our latest offers and for customer services.
The Data Controller
Cloud Assist Pro Ltd is the Data Controller for any personal data you give to us. In technical legal terms we process personal data under the grounds of “legitimate interest”. Our full details are:
Bank House, 129 High St, Needham Market, Suffolk, IP6 8DH
Telephone: 01223 944001
Who are we?
WEB-M is a trading name of Cloud Assist Pro Ltd and is a Website and Data protection registered limited company (No. 10470138).
How do we collect information from you?
We obtain information about you when you use our website or blog, for example, when you contact us about our website or data services, to place an order, if you register to receive our newsletters or special offers.
What type of information is collected from you?
The personal information we collect might include:
- your name
- phone number
- email address
- website address
- IP address
- pages you accessed on our website and when
- company or organisation name
How is your information used?
We may use your information to:
- process service orders that you have submitted
- to carry out our obligations arising from any contracts entered into by you and us
- dealing with entries into competitions we may run
- seek your views or comments on the services we provide
- notify you of changes to our services
- send you communications which you have requested and that may be of interest to you. These may include information about special offers, promotions and events
- process job applications
How long do we retain your information?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. You can unsubscribe at any time from marketing data by contacting us at the address above.
Who has access to your information – Third Parties?
We work with Service providers – such as payment and cloud software providers , in order to support our websites and business operations. We contractually require these recipients to only use personal data for the intended purpose of the disclosure and that they destroy or return it when it is no longer needed.
Your Choice – Marketing Preferences
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant preferences boxes situated on the registration form on which we collect your information.
Email Marketing by us – Newsletters and Promotional Offers
We will not contact you for marketing purposes by email unless you are an existing customer that has given your prior consent or you are a new customer that gives consent.
You can change your marketing preferences at any time by contacting us
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Protecting Your Personal Data
All the personal data we process is processed by our staff in the UK, however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.
The personal information which we hold will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first and ensure adequate safeguards apply.
We have an internal Data Protection Policy in place to oversee the effective and secure processing of your personal data.
A cookie is an element of data that a website can send to your browser which may then store it on your computer system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details.
Links to Other Sites
You are in complete control. You can object or withdraw your consent to the use of your personal data at any time. Though in some cases we may not be able to provide your requested service where the information processing is an integral part of the service we offer. We will tell you if this is likely to be the case.
Subject to some legal exceptions, you have the right to:
- request a copy of the personal information we hold about you;
- to have any inaccuracies corrected;
- to have your personal data erased;
- to place a restriction on our processing of your data;
- to object to processing; and
- to request your data to be ported (data portability).
You also have the right to complain to the ICO. To learn more about these rights please see the ICO website.
Last update: 10th December 2017
We strive for continuous improvement in our services, processes and protecting data subject rights. We will therefore update this privacy notice from time to time. Therefore, we advise you to check this notice on a regular basis.